CEO

How do you acknowledge and interact with life? Which of these two distinct approaches do you take: are you more likely to react or to respond? What’s the difference and why does it matter?   Dictionary.com provides the following definitions for the two terms:  React: “To act in response to an agent or influence.”  Respond: “To reply or answer

While fast e-commerce growth has helped small entrepreneurs grow their businesses, these brands are seeing diminishing returns in a continually growing market. Mainly because a handful of Big Tech companies, like Amazon and Google, are consolidating their power and using it to create hurdles for online sellers. To lend support to the millions of merchants

As many workplaces continue to try to coax people back into offices, and employees continue to resist, it seems like it’s worth having a serious chat about boundaries. In 2021 alone, four million people quit their jobs. Every. Single. Month! And that trend has continued. In March 2022, 6.4 million people did the same. If

The more things change, the more things change. That’s just the way it is these days. As we learn how to navigate one complexity, a new one emerges.  The pandemic may be receding right now, but the reality we’re entering next is unusual. Rising inflation, the threat of stagnation, an increasingly volatile geopolitical environment and

Approximately 50% of Americans receive healthcare benefits from employers, a benefit that 86% of employees surveyed for MetLife’s 20th Annual U.S. Employee Benefit Trends Study 2022 said was a “must have.”  Corporate benefits managers are responsible for the increasingly difficult job of evaluating and selecting benefits plans that strike the right balance between comprehensive coverage

Security is often viewed as a necessary cost of business. The security professionals working for organizations have innovative ideas, and with the right technology, they can provide immense value above and beyond preventing theft.  Every security department is collecting massive amounts of information and data from its various systems daily, that can be leveraged for

It’s been said that ‘managing by walking around does not translate into managing by emailing around’. That might be true – but it’s also not a bad thing.  In my experience, a manager walking around meant someone checking up to make sure you were at your desk. Not helpfully asking if you were okay, more

More than ever before, boards of directors are recognizing that DEI not only contributes to organizational performance but also promotes better decision making, prevents blind spots in board deliberation, and enables them to access more resources and reach a broader community. Boards play an integral role in leading their companies through business and social change

In the Digital Age, businesses run on technology, especially information technology (IT), we’re always looking to find areas for improvement and increased efficiency. How do we find them? One way – the way IT has done it historically – is to wait for a complaint or request from someone connected with the line of business

Should the US Supreme Court eventually decide to over-ride Roe vs Wade as is suggested in the leaked draft opinion, US corporations will come under extreme pressure to ‘take a stand’. Many are already under such pressures.  Should they succumb or should they keep schtum? Being Political There is little doubt that the traditional corporate

Inflation, regulation, and supply chain shortages make it difficult for companies to compete while operating at the intersection of ESG and corporate stewardship.  Sometimes, I visualize corporate board members playing the game Twister as they attempt to avoid collapse while managing rules which can have unintended consequences.  Milton Friedman’s essay, “The Social Responsibility of Business

Everyone who knows me, knows I reject ‘The Great Resignation’ – it’s a million-dollar catch-phrase, but it’s quite dangerously misleading. This is not a great resignation – which suggests that people have made a sudden decision to do something dramatic that we didn’t see coming.  Most of the labour market movement we have seen in

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer service behaviors are always voluntary.  Now, there

Elon Musk recently demanded that all Tesla staff return to the office full-time, according to an email sent to executive staff and leaked on social media. Musk said those who don’t want to come to office should “pretend to work somewhere else.” This authoritarian, top-down approach rooted in mistrust and false assumptions goes against best

“You don’t understand what I’m going through.” “You don’t really care about me and my colleagues.” “The culture in this organization is terrible.” “I’m leaving.” These and other complaints from employees who are defecting to competitors (or out of the workforce entirely) signal a growing dissatisfaction with a majority of organizations, for which many workers

At a recent event, I walked on stage taking my place front and center in front of 500 CEOs as their keynote speaker. I confidently began my talk and then, unexpectedly I gave a small gasp and walked off stage. The room went silent. There were a few murmurs, some shuffling feet and turning of

Being a CEO is not something that can be done if you don’t have the talent and the education for it. What will an average CEO answer if you ask them what is their favorite part about their work? Even though this position demands a lot of dedication and devotion, you will not meet a

As unfortunate as it might sound, there seems to be at least one difficult member on most leadership teams. We all know the profile—they struggle to collaborate, feel like they are always right, and dismiss others’ perspectives. In fact, there has been quite a bit written about dealing with difficult people at work. While I

Ready to see the 5 hints on how to answer a particular question in your job interview? Let’s have a look Understanding the basicsPeople want to see your passion for the particular job and make sure you have fully understood what this job is all about. For that reason, when they post the job on

This is a question that there is no way you can avoid. There is nothing more logical than being asked about your most recent job. The HR Department is not there to dig into your past; all they want is to find out what kind of people they are hiring in the company and whether