CEO

Everyone who knows me, knows I reject ‘The Great Resignation’ – it’s a million-dollar catch-phrase, but it’s quite dangerously misleading. This is not a great resignation – which suggests that people have made a sudden decision to do something dramatic that we didn’t see coming.  Most of the labour market movement we have seen in

For years I’ve been asked during Q&A sessions, “Why is customer service so poor?” It’s often posed as a rhetorical question with no answer expected. But I answer it anyway.  The reason that you and I, as customers, consistently receive indifferent, transactional, or apathetic customer service is because exceptional customer service behaviors are always voluntary.  Now, there

Elon Musk recently demanded that all Tesla staff return to the office full-time, according to an email sent to executive staff and leaked on social media. Musk said those who don’t want to come to office should “pretend to work somewhere else.” This authoritarian, top-down approach rooted in mistrust and false assumptions goes against best

“You don’t understand what I’m going through.” “You don’t really care about me and my colleagues.” “The culture in this organization is terrible.” “I’m leaving.” These and other complaints from employees who are defecting to competitors (or out of the workforce entirely) signal a growing dissatisfaction with a majority of organizations, for which many workers

At a recent event, I walked on stage taking my place front and center in front of 500 CEOs as their keynote speaker. I confidently began my talk and then, unexpectedly I gave a small gasp and walked off stage. The room went silent. There were a few murmurs, some shuffling feet and turning of

Being a CEO is not something that can be done if you don’t have the talent and the education for it. What will an average CEO answer if you ask them what is their favorite part about their work? Even though this position demands a lot of dedication and devotion, you will not meet a

As unfortunate as it might sound, there seems to be at least one difficult member on most leadership teams. We all know the profile—they struggle to collaborate, feel like they are always right, and dismiss others’ perspectives. In fact, there has been quite a bit written about dealing with difficult people at work. While I

Ready to see the 5 hints on how to answer a particular question in your job interview? Let’s have a look Understanding the basicsPeople want to see your passion for the particular job and make sure you have fully understood what this job is all about. For that reason, when they post the job on

This is a question that there is no way you can avoid. There is nothing more logical than being asked about your most recent job. The HR Department is not there to dig into your past; all they want is to find out what kind of people they are hiring in the company and whether

The conversation between a client and a salesman in a physical store is common, and it is the stuff that the salesman will decide to say that will affect the client’s decision. Let’s see what your employees can claim to help your sales make a rise. You need itTo start with, let us put first

Earlier this week, I led the final module of a six-week professional certification program for Peernovation. I created the curriculum for an inaugural cohort of nine executive coaches from four countries to help them augment their executive coaching practices and extend their reach to building high-performing teams. These coaches will take what the top CEO

Changes are essential for our development, and even though every start may be scary initially, it should finally be welcomed and embraced, even in the cases where you were not the one who decided on this significant change, you need to think about how you can adjust to the new standards. When it comes to

Work trips are back, but the travel landscape is still uncertain. Unexpected scenarios and challenges can put a serious and stressful wrench in your plans, but thoughtful preparation can help you travel easily and arrive ready to tackle the tasks at hand. These three considerations for business travel can bring you peace of mind.    Business

From Automation to Process Improvement At retail pharmacy and healthcare company Walgreens Boots Alliance (WBA), the task before Mark Slater, Vice President and PIO, was on par with Miller’s remit at Steelcase. At the publicly traded company, with $132.5 billion in 2021 revenue, Slater is responsible for business applications across back-office functions like finance, legal,

The expression “ace in the hole” comes from poker. In a few versions of poker, some cards are dealt face up for everyone to see, while one is dealt face down or in the hole, visible only to the player receiving the cards. Since the ace is the highest card in the deck, an ace in

It’s 2022, and both blockchain technology and the digital assets that it enables are seemingly everywhere in the corporate world — a stark departure from crypto’s grassroots origins. Here a car company putting Bitcoin on its balance sheet, there a bank opening a branch in the Metaverse; here venture funds plowing money into Web3, there

Artificial intelligence and automation can be powerful tools in sales, helping businesses find more qualified leads and close deals faster. However, AI can’t do it alone. It needs the skills and human connection that only qualified salespeople can offer to truly be effective. In small but significant ways, AI has been a part of the sales process for a long time. CRM platforms, data mining tools,

Some days ago everybody was discussing an event quite unexpected. Elon Musk obtained Twitter for 44 billion dollars and he announced his ambition to make big changes. On May 13th, 2022 became known that Elon Musk “freezes” the acquisition of the social network due to pending details concerning the number of fake accounts existing on

Every year, U.S. prisons and jails release nearly 700,000 men and women back into society. Many people impacted by incarceration leave prison without much more than the clothes on their back and enough money for a few meals. While opportunities do exist for people who are incarcerated to continue their education and learn marketable skills

It is not by accident or any act of favoritism that Ulugbekhon Maksumov was recently honoured in his home country of Uzbekistan with a commemorative award on the occasion of the country’s 30thindependence anniversary. It was an honour reserved for uncommon men who have achieved uncommon feats in bringing honour to the motherland through hard