CEO

Right from the start, the Australian Tennis Open has been captivating. And it’s not solely about the tennis. In fact, you’ve probably seen the headlines (including from the likes of Reuters) declaring that Team USA is “locked in”. Tennis is not routinely considered to be a team sport, especially for Grand Slam tournaments like the
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As an investor, I see a lot of business plans and hear hundreds of great pitches. Contrary to what Shark Tank implies, investment decisions aren’t made in just a few minutes. Most entrepreneurs understand the importance of having all the kinks worked out of their business plans when lobbying for an investor, but too few
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Women continue to be underrepresented in STEM fields. Bridging the gap requires attention and investment from both educators and employers. Much ink has been spilled about the gender gap in STEM (science, technology, engineering, and math). It’s clear in the numbers: only 21% of engineering majors and 19% of computer science majors at American universities
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A lot has changed in the nearly 70-year history of Chick-fil-A, but one fundamental remains paramount: a relentless focus on exceeding customer expectations. It’s the founding principle that fueled the company’s evolution from a single restaurant into one of the nation’s largest family-owned businesses—and it’s one other companies would do well to heed amid an
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The relationship between management and workers in America is both sensitive and dynamic. Flexible work for millions of employees is here to stay. Yet it’s also plausible to suggest that our current period of experimentation with virtual work is not yielding the most engaged, productive workforce possible. In this type of environment, it’s tempting for
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The past couple years have shown that learning in a fully remote environment leaves a lot to be desired compared with in-person learning. Among school-age students, for instance, remote learning has been associated with lower test scores and has had negative effects on social, emotional, physical and mental health. It’s reasonable to wonder if those
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When a company with a high-performance culture goes remote, will teams lose their collective drive toward greatness? It’s a question that leaders of many household-name organizations will wrestle with in 2023, and prior to Covid-19, I did as well. Although we were experimenting with hybrid schedules, we were cautious about untethering the team as a
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KEEP SMILING. Since the last four and half decades, I have been compelled to believe that a smile costs nothing but gives much, it enriches those who receive, without making poorer those who give. Contented on the same, I have been professing the same with family, friends, neighbors, temporary/ transit friends, and even other living
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Businesses will confront a series of challenges in 2023, not the least of which is an expected slowdown or recession as the Federal Reserve seeks to put the brakes on elevated inflation. The so-called tripledemic—simultaneous outbreaks of Covid, flu and RSV—of the holiday season was certainly a reminder for HR leaders that fighting contagion remains
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An environmental, social and governance (ESG) strategy focuses on how a company can become more socially responsible. The pandemic shifted people’s thinking. People care more about the world they’ll leave to future generations and worry about how their spending impacts the world at large.  While an ESG strategy impacts all generations in your customer base,
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China is a market of one billion consumers becoming ever most prosperous. We have to access that market. It’s where much of our future growth will come from. To access the market, we have been willing to do what it takes – embark on joint ventures, share intellectual property – whatever. So claimed a C-suite
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Very few people like confrontation. It often connotes negative reactions and poor outcomes, primarily based on previous experience with it. And the overwhelming majority of people, specifically leaders, shy away from it, hoping the other person will just “get it,” see the light and change their behavior. But, if we are to learn anything, we
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