CEO

For weeks now, Twitter and Elon Musk have been dominating the headlines. Musk’s acquisition of Twitter, and the subsequent layoffs that followed, have been shaking the ground in Silicon Valley. Even beyond the mass layoffs, his tenure as the company’s leader is off to a rocky start. An attempt to monetize the blue verification check

Every company and every corporate culture is a little different. But after more than 40 years as a serial entrepreneur and business builder, I have refined an approach that has consistently worked when it comes to even the stickiest issues: Fit comes first. In an age when short-term returns, technology and the bottom-line drive so

Listen to many futurists and you would think that robotic engineers and therapists will be the only people with jobs in ten years. There’s plenty of reason to pay attention to the massive disruption from the automation of work. But if you’ve ever attempted to do a virtual chat session with a customer service robot

Americans spend more on medical care as a percentage of GDP than any other nation. For the decade ending in 2020, insurance premiums rose 47 percent and deductibles jumped nearly 69 percent. Even with employer-based medical insurance benefits, employees now pay on average nearly $6,000 toward their employers’ average of $22,221 for family coverage.     Further, obtaining

Persistent inflation, a nascent recession and even trickle-down damage from FTX’s collapse are serving as stress tests for the C-suite, exposing leaders’ skills for better or worse. As boards decide whether to retrench or approve major new growth initiatives, they’re also deciding whether current executives are capable of navigating either path. Since technology and recent

How can you successfully start a business or help a failing business survive? Business is the process of overcoming challenges on the pathway toward progress, and that is what makes business exciting, interesting, and rewarding. Starting a new company or trying to turn around a failed company is a big challenge. As with any start-up,

If you are an executive reviewing employees’ movements in the last 18 months, such as the “great resignation,” “quiet quitting,” and #ActYourWage, you are facing an existential question for your business.  The question is not how to adapt the new employees demands and create a hybrid working environment and more accommodation to employee’s mental health;

There is no doubt that today’s CEOs are under duress. Uncertainty in the economy and ongoing turbulence in the current operating environment has created unprecedented challenges and disruptions. Today’s CEOs must forge ahead, moving past what is getting in their way to achieve their investors’ expectations and strategic goals. As a former chief human resources

Striving to be more effective at DEI is a terrific goal for any organization. There’s a lot of room for improvement, but you’re destined for success when you make sure that you’re measuring your DEI efforts by more than just the numbers. Here are four great places to focus your efforts. By and large, most

The CEO’s current dilemma about talent is very apparent in three numbers: 98, 71, and 2. Ninety-eight is the percentage of CEOs who see the need for a change in their business model in the next three years, a daunting enough prospect. Seventy-one is the percentage of CEOs who are worried about losing their own

As I write this article flying 35000 feet above the ground, completing a leadership keynote for a CEO conference event in India, I recollect one of the common elements I’ve found most executives lack. And that element is self-mastery. My work is all about coaching high-profile CEOs and leaders. I understand that a CEO’s stress

Good people management is tricky. Every person has had different experience of previous workplaces. They also have different expectations of their manager and different ways of communicating. The best qualities of good people managers depend on that manager being both professionally good and of good character (Sison, 2003, Harvard, 2007). A new survey of over

Global ecommerce strategies can be challenging and scary for the underprepared. Now is the time to set goals to keep your global efforts on track and reap the benefits of international ecommerce. Maintaining a global mindset is imperative for success, especially as our society becomes more connected and international. What happens in one continent has

According to a 2021 study from Credit Suisse, there are 62.5 millionaires worldwide, and the average wealth per adult is a mere $87,489. So what sets the millionaires apart from everyone else?  If you take a hard look at the wealthiest people in the world, most of the time, their wealth can’t usually be traced

Success is becoming harder in a competitive and uncertain world: Today’s business environment is a cocktail of competition and uncertainty. High performance is harder to come by, as indicated by a Forbes study of 400 top global executives, where 90% stated they do not believe the current environment is friendly to business. With increasing complexity, disruption,

Taking the CEO role at one of the nation’s largest wireless carriers was a dream job, but starting at the height of a global pandemic was certainly not something I had prepared for. I began at UScellular in July 2020—a cautious time for in-person interactions due to pandemic restrictions. This meant that I didn’t have

By now it’s conventional wisdom that America is facing a mental health crisis, one that’s often manifested by individual employees on the job. This development follows the long isolation of many workers during the pandemic. And it picks up on the growing maw of self-focus and despair that has been created by the spread of

Lost in unfamiliar territory, it’s a stranger’s guidance. Stressed and overwhelmed, it’s the colleague who reaches out. Worried and uncertain, it’s a compassionate friend. And when we feel as if we cannot take one more step forward, it’s the person who reaches for our hand. We’ve all had those moments of doubt when someone stepped

Businesses looking to expand their products and services must be willing to explore and implement new ways to put themselves in front of potential customers. With more than 6.5 billion people owning a smartphone, mobile applications provide an impactful alternative that can accelerate growth.  A 2019 report showed that people spent more time on their

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due to their efforts, while 65