CEO

The CEO’s current dilemma about talent is very apparent in three numbers: 98, 71, and 2. Ninety-eight is the percentage of CEOs who see the need for a change in their business model in the next three years, a daunting enough prospect. Seventy-one is the percentage of CEOs who are worried about losing their own

As I write this article flying 35000 feet above the ground, completing a leadership keynote for a CEO conference event in India, I recollect one of the common elements I’ve found most executives lack. And that element is self-mastery. My work is all about coaching high-profile CEOs and leaders. I understand that a CEO’s stress

Good people management is tricky. Every person has had different experience of previous workplaces. They also have different expectations of their manager and different ways of communicating. The best qualities of good people managers depend on that manager being both professionally good and of good character (Sison, 2003, Harvard, 2007). A new survey of over

Global ecommerce strategies can be challenging and scary for the underprepared. Now is the time to set goals to keep your global efforts on track and reap the benefits of international ecommerce. Maintaining a global mindset is imperative for success, especially as our society becomes more connected and international. What happens in one continent has

According to a 2021 study from Credit Suisse, there are 62.5 millionaires worldwide, and the average wealth per adult is a mere $87,489. So what sets the millionaires apart from everyone else?  If you take a hard look at the wealthiest people in the world, most of the time, their wealth can’t usually be traced

Success is becoming harder in a competitive and uncertain world: Today’s business environment is a cocktail of competition and uncertainty. High performance is harder to come by, as indicated by a Forbes study of 400 top global executives, where 90% stated they do not believe the current environment is friendly to business. With increasing complexity, disruption,

Taking the CEO role at one of the nation’s largest wireless carriers was a dream job, but starting at the height of a global pandemic was certainly not something I had prepared for. I began at UScellular in July 2020—a cautious time for in-person interactions due to pandemic restrictions. This meant that I didn’t have

By now it’s conventional wisdom that America is facing a mental health crisis, one that’s often manifested by individual employees on the job. This development follows the long isolation of many workers during the pandemic. And it picks up on the growing maw of self-focus and despair that has been created by the spread of

Lost in unfamiliar territory, it’s a stranger’s guidance. Stressed and overwhelmed, it’s the colleague who reaches out. Worried and uncertain, it’s a compassionate friend. And when we feel as if we cannot take one more step forward, it’s the person who reaches for our hand. We’ve all had those moments of doubt when someone stepped

Businesses looking to expand their products and services must be willing to explore and implement new ways to put themselves in front of potential customers. With more than 6.5 billion people owning a smartphone, mobile applications provide an impactful alternative that can accelerate growth.  A 2019 report showed that people spent more time on their

If businesses are genuinely interested in developing a customer-centric culture, heightening customer care, and providing outstanding customer service, then how they treat customers when they complain is core.    Yet in a 2020 National Customer Rage Study, researchers reported that, when complaining, 58 percent of customers got no or limited satisfaction due to their efforts, while 65

The secret to a truly great organization is the values and beliefs that exist at its core. Since the founding of Akadeum Life Sciences in 2014, the standards we uphold are to diligently help people solve problems in their lab work around separating cells, nucleic acids, or proteins from biological samples. This separation step is

“Adidas does not tolerate antisemitism and any other sort of hate speech… the company has taken the decision to terminate the partnership with Ye immediately,” according to its October 25 news release. That statement conveys a principled and admirable stance against the antisemitism shown by the rapper formerly known as Kanye West after his antisemitic

…or, when it’s right to be wrong, and when it’s wrong to be right When it’s Right to be Wrong Sunday lunch was a really important family meal for my parents – especially my father. He cherished the opportunity to connect and share with whoever could find time and space in their calendar to attend.

Flexible work is here to stay in many industries. Yet, research suggests most senior executives have yet to embrace a flexible mindset toward the new world of work. A survey published earlier this year by the University of Oxford and global consulting firm Protiviti, a Robert Half subsidiary, found that 70% of business leaders expect their companies

Cormac Russell and John McKnight believe in the power of communities to create shared well-being — and their new book The Connected Community: Discovering the Health, Wealth, and Power of Neighborhoods, is an illuminating look at how to make it happen. But it’s principles can be applied to any small group, including the teams that make

Identifying your strongest candidates for department head, director or other top management positions is tough at the best of times. Now, as the Great Resignation gives way to what appears to be a looming recession, the task will only get harder for CEOs. Yet there’s an upside to a turbulent economy: It pulls the curtain

The other day I bumped into an old friend from college at the airport. It was such a pleasant surprise to meet him after almost 20 years. Though we had texted occasionally, we never really had a chance to meet up. It was such a refreshing thing to happen as we excitedly exchanged pleasantries and

How a mass layoff is managed can make or break a company, impacting everything from internal employee perceptions to external public image and, ultimately, the bottom line. There are myriad ways a company might experience the fallout—remaining employees may end up quitting, stock prices could go down, investors might pull out of future infusions, etc.

As a leader, when you have a lot on your plate – whether it’s work or family responsibilities– it can feel like things are spiraling out of control.  In my own life, one of the most challenging periods was when I was caring for a deathly ill family member. What I discovered during this experience